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At Central California Pellet Outlet we want our customers to have the best experience possible. We understand there are times when you need to return something to us. We've set these simple guidelines to ensure a quick and easy return process.
All products properly returned under this policy are eligible for a refund as a credit to the original payment method minus the 10% restocking fee. We will credit you for the total purchase price minus the 10% restocking fee upon receipt of the product. All sales are final on any "sale" items.
Returns are not accepted on Pellets.
*All returns are for continental US shipments only.
GENERAL RETURN POLICY
An item can be returned if it has not been used and is within 30 days of the receipt of the product(s). To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) for any reason, please:
Once fired, grills and smokers cannot be returned. Please contact the Manufacturer for applicable warranty information and repair.
To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) for any reason, please:
Contact us by calling 805-709-4827 within 30 days of the receipt of the product(s). Please provide us with your name, invoice number, and reason for return.
All Clearance items are sold “as is” and are not eligible for return.
RETURN OF DAMAGED PRODUCT(S)
When receiving a delivery from Central California Pellet Outlet, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.
Depending on the method of shipment, please follow the following guidelines:
For items shipped via LTL freight. In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:
(NOTE: When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.)
For items shipped via FedEx, UPS, and USPS. If there is any damage, visible or not, contact us at 805-709-4827 to report the damage.
If only part of an item is damaged, you may accept the order. Please note the damages, take pictures, and contact us. We will replace damaged pieces at no cost to you.
THE STATE OF CALIFORNIA PROPOSITION 65
WARNING: THIS PRODUCT CONTAINS WOOD DUST, A CHEMICAL KNOWN TO THE STATE OF CALIFORNIA TO
CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.
PLEASE NOTE THE FOLLOWING EXPLAINS THE WARNING ABOVE! HAS NO BEARING ON WHAT WE DO BUT HAVE TO PLACE THIS INFORMATION ANYWAY!!
FOLLOWING IS A DIRECT COPY FROM CA.GOV
HOW CAN I REDUCE MY EXPOSURE TO WOOD DUST?
California Proposition 65
WARNING: Combustion by-products produced when using this product contain chemicals known to the State of California to cause cancer, birth defects, and other reproductive harm.
HOW CAN I REDUCE MY EXPOSURE TO CARBON MONOXIDE?